Return Policy
Damaged or Defective Products
International Shipping
Duties and Taxes
What if the item I want is on backorder?
How long will it take to receive my order?
What if I do not have a credit card?
What happens if my merchandise is damaged when it arrives?
Can I order by phone or mail?
Where can you ship to?
When I try to order something, why won't my credit card number work?
Return Policy
If for some reason you are not satisfied with the purchased product, we will gladly return or exchange for a refund of the product price (shipping and handling charges are non refundable). Orders that are returned without their original packaging, refused packages and items returned without Return Authorization # will be charged 20% restocking fee. Certain items will not be refunded, please read product description for more details.
In order to return item you must fill out the form on the back of your invoice and return it along with the merchandise to us.
The following terms must be met by you.
- To Return/Exchange an item you must call to obtain a Return Authorization Number (RA) and instructions. Once Authorization is given your package must be post marked within 5 days of the return authorization date. Items returned after the RA expiration date will be subjected to a 20% restocking fee.
- No Authorization Numbers will be given 3 days after receipt of the package.
- The products must be returned in new, resalable condition. All of the packages will be inspected and issued at the discretion of Character’s Parade.
- You must include all packaging materials.
- Packaging materials must not be torn or damaged.
- You must pay any return shipping expense.
- All Returns/Exchanges must have tracking numbers and delivery conformation to assure we receive the returned package
IMPORTANT Halloween Return Policy Exclusion Dates: Due to the seasonal nature of our Merchandise, All orders shipped between October 15 and November 3 are Final Sale. They are not Returnable or Exchangeable. Please be sure to review sizes and double check basket contents before ordering.
PLEASE NOTE: Some costume details (colors and fabrics) are subject to change without notice, due to the manufacturer’s production. These changes (no matter how slight) are beyond our control, and the manufacturers do not always notify us of these variations. We will make every attempt to note those changes on our website, but the photos may not reflect the slight differences. We apologize for any inconvenience this may cause, and thank you for your understanding.
Damaged or Defective Products
To insure the highest possible quality, we fully inspect each product before it ships. For manufacturer defective products, please contact us, we will then arrange for return shipping and provide you with a refund or exchange.
If the package has been damaged during shipment, we ask that you:
- Keep all packaging and shipping material for inspection
- Contact the shipping carrier within 5 business days to file a claim
- UPS (800) 742-5877
- FedEx (800) 463 3339
- USPS (800) 275-8777
- Do not return the package to us
International Shipping
International orders are sent via UPS or US Mail. If additional
shipping charges apply, you will be contacted for verification and approval before your order is shipped. It is VERY IMPORTANT that
you check your email after you place your order because your order will not be shipped if the shipping price and/or method needs to be
adjusted and Character's Parade does not get an approval reply from you.
What if the item I want is on backorder?
Due to the nature of the products we sell here at Character's Parade, for various reasons, the products may be held up for various reasons beyond our control and without notice. If this is the case, we will place the out-of-stock item (or items) immediately and automatically on backorder (unless you indicate otherwise) until that item (or items) arrives. All other in-stock items will be shipped immediately to you (unless you request otherwise). You may make any prior arrangements or requests with the salesperson when ordering the products.
Duties and Taxes
International orders are subject to duties, taxes and customs charges. The recipient is responsible for the payment of applicable
duties, taxes and other fees. Please contact your customs office for information on duties, taxes and restricted items.
How long will it take to receive my order?
All in stock items are normally shipped within 48 hours from the date of receipt of your order. Regular ground delivery takes 7 to 10 business days. International orders may take 2-4 weeks.
What if I do not have a credit card?
You can mail a check or a Money Order drawn in U.S. funds, with a list of item numbers and include the shipping and handling charges to Ez Web Shopping, Inc. 7705 W 96th PL, Hickory Hills IL 60457
United States Make checks payable to EZ Web Shopping INC. Personal checks are verified with your bank for available funds. We cannot accept two-party or counter checks.
What happens if my merchandise is damaged when it arrives?
We make every effort to prevent shipping damage. We know that many situations are unique, but take the following important steps if there appears to be shipping damage:
If your shipment shows any physical sign of damage, you should note it on the freight bill or receiving ticket and have the driver sign it.
Please keep the original shipping carton and all packing materials.
Notify us immediately (within 5 days of receiving goods) so that we can begin the claims process.
**We are not responsible for damage that may incur to the product while shipping from you to your customer or its return to you. To avoid this, we encourage you to use sufficient packaging; most of our items come to you in a shelf display box that will not withstand the rigors of shipping.
Can I order by phone or mail?
To place an order by phone call 800-996-1006.
To order by mail fill out the form from
your catalog and send it to EZ Web Shopping
Inc. with enclosed money order or fill
out appropriate space for credit card
payment.
Mail to:
EZ Web Shopping Inc.
7705 W 96th PL
Hickory Hills IL 60457
Fax: 708-233-6850
Where can you ship to?
We ship anywhere within continental US
by UPS. However to Military
addresses and most overseas we ship by United Postal
Services. Shipping & Handling
Charges outside of the Continental USA are determined
by package size, weight and method of shipment.
Once you have finalized your order, we will calculate
the Shipping & Handling Charges and e-mail
you the options and charges.
When I try to order something, why won't
my credit card number work?
Here are most common reasons:
Credit card number you provided is not
correct, always double check.
Expiration date is not correct.
Incorrect billing address – make sure the billing
address you provide is the same with
the address statement it is mailed to.
In case when your credit card is declined
we are not provided with an explanation; to check
why it was declined call your bank or credit card.
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